CONSUMER PROTECTION The air holidays and flights in this web site are ATOL Protected, since we hold an Air Travel Organiser's License granted by the Civil Aviation Authority. Our ATOL number is ATOL 5635. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL web site at www.atol.org.uk These conditions apply to any booking that you make with Regal holidays ltd. Registered office 2a Bellegrove Road, Welling, Kent. DA16 3PR ATOL 5635 1.MAKING A RESERVATION: Once we have accepted your booking either orally, electronically, or in writing a contract comes into existence between us. We will send you a confirmation invoice, which you should check carefully to confirm it matches what you have booked. If your booking is accepted more than eight weeks before departure, a deposit in part payment of the balance of your holiday is payable at time of booking together with any insurance premium payable. The balance is payable not less than 8 weeks before departure. If your booking is accepted within eight weeks of departure, full payment for your holiday is due at the time booking is accepted. If we do not receive the deposit / final payment by the due dates we reserve the right to treat your booking as cancelled and levy cancellation charges. 2.SPECIAL REQUESTS: We will do our best to pass on any special requests to the appropriate persons/suppliers. However we cannot guarantee that special requests will be met. 3.TRAVEL DOCUMENTS: Your travel documents will be sent to you approximately 10-14 days before departure. 4.COMPLAINTS: We aim to provide you with an enjoyable holiday but if a problem should arise, you must report it immediately to our local representative or the supplier of that service so that we are given an opportunity to resolve the problem on the spot. If you remain dissatisfied you must notify us in writing by recorded delivery quoting your date of departure & booking reference within 28 days of your return from your holiday. We will not accept liability for any complaints not reported to our agent/representative or supplier in the resort nor for any complaints received in our office after the 28-day period. We always aim to resolve any complaint amicably. 5. IMPORTANT INFORMATION 5.1 ACCOMMODATION AND RATING: The relevant authorities in each country set official ratings. Different countries have different criteria for rating hotels and holiday accommodation and therefore a 3 star hotel in one country will not necessarily offer the same facilities as a 3 star hotel elsewhere. To help you in your choice of accommodation we have devised a rating system based upon the opinion of our managers in the UK and our representatives overseas. There maybe guests from other countries staying at your accommodation and therefore facilities and entertainment may vary according to the variety and ages of such guests. Some hotels have twin or double-bedded rooms where a third or fourth bed can be added. In most cases the 3rd of 4th bed may be a camp bed or a divan and the room may well run out of space. 5.2 OCCUPANCY OF ACCOMMODATION: Your accommodation is reserved for you from 12.00 noon on the day of your outward journey from the UK. For night flight departing between 00.01 and 04.00 hours the day of reservation of your accommodation is deemed to be the previous day. In some cases depending on your flight times you may arrive in the early hours of the morning. Your accommodation should become immediately available to you and this is classified as the first night of your holidays. Rooms should be vacated at 12.00 noon on the last day of your of your holiday. On occasions and again depending on your flight times you may have to wait for several hours before your return flight departs. Usually hotels make a room available for changing and storing luggage. Most hotels will allow you to keep your room but they are entitled to make a charge. This is not normally possible with apartments. If you are on half or full board basis it is possible that you may loose a meal again due to your particular flight times. In such cases this has been taken into account in the holidays cost. 5.3 CONDITIONS IN HOLIDAY RESORTS: The safety standards and regulations in other countries are not necessarily the same or equivalent to the UK safety standards. The monitoring, enforcement and compliance with local regulations is carried out by the appropriate authorities in each country. We urge you to take all reasonable precautions to protect yourself and the members of your party whilst on holiday. 6.TRAVEL ADVICE: You can obtain current advice for the country you are planning to visit from the foreign & Commonwealth Office or travel advice unit on CEEFAX. PASSPORTS & VISA: British citizens require a full 10-year British Passport valid for 6 months after arrival date. A Turkish entry visa is required and is purchased at the arrival airport. The cost for British passport holders is £10. For non-British Passport holders please check your Visa requirements with the Turkish Consulate 0171 589 0360.Health: No compulsory vaccinations are required for British Citizens visiting Turkey. For more information please consult your doctor or the department of health on FREEPHONE 0800 555 777DISABILITY & PREGNANCY: If you have a disability or you are pregnant you need to consult your doctor as well as us before booking your holiday. 7.ACCURACY: Descriptions in our publications are based on information obtained by our own quality control employees and from our overseas agents, hotel and apartment owners, transfer operators and other suppliers and sub-contractors. However please remember that any brochures or leaflets we publish are prepared several months in advance and there may be occasions when advertised facilities, amenities, entertainment programmes or tours and excursions are not available during your stay. That can be due to reasons such as bad weather, essential maintenance or cleaning, lack of support or demand, local holidays, Government restrictions, road or traffic conditions, mechanical break-down etc. Swimming pools for example may only be heated in cold weather. The general standard of hygiene, public utilities, drainage, wiring, plumbing and services in general may not be as sophisticated as in the UK. As a responsible Company we feel it is only right to point out these possibilities however unlikely and whenever possible. Some advertised amenities including some facilities may carry a charge. Both descriptions and photographs depict facilities and it should be remembered that particularly in the early or late part of the season the choice of such facilities might be reduced. 8. CHANGES BY YOU: Should you wish to change any of the details of your booking once the booking is made, we will do our best to help. However, we have no obligation to make any change other than to allow you or any member of your party who is prevented from travelling to either cancel or to transfer their booking to someone else with the costs as explained below. You must confirm any change in writing to our administration department. All correspondence should be sent by recorded delivery. Timescales refer to the date of receipt of your instructions in writing. More than 56 days before departure: £35. Less that 56 days before departure: Cancellation charges will apply except for a name change. The following exceptions apply a) No changes are allowed from a full price holiday to a special offer holiday b) if all names are changed on the booking then cancellation charges will apply. If the number of persons change the holiday price will be calculated on the basis of the amended party size subject to availability. We reserve the right to pass on the full cost of the accommodation and transfers to the person using them. Any increase in the price per person as a result of part cancellation (e.g. for apartment under-occupancy) is not a cancellation charge and is not covered by our insurance. A separate cancellation charge as detailed in condition 4 will be made against the cancelled element and the booking will be re-invoiced accordingly. 9. IF YOU CANCEL YOUR HOLIDAY: If you wish to cancel your holiday this must be done in writing from the person in whose name the holiday is invoiced and sent by recorded delivery. This is effective from the date it is received at our office. In the event of cancellation or part cancellation the following charges are payable: Period before departure date within which notification is received by us Cancellation charge including deposit excluding Insurance More than 56 days Deposit 55 - 42 days 50% 41 - 29 days 60% 1 - 28 days 100% 10. CHANGES BY US: We plan our holidays many months in advance and although it is very unlikely that we will have to make alteration to confirmed bookings it does occasionally happen. Most changes are of minor nature. When any major change occurs and provided it does not arise from events beyond our control (see Important Note) we will offer you an alternative accommodation of comparable standard. IMPORTANT NOTE!! We cannot accept any liability or responsibility and offer compensation in circumstances where the performance of the agreement is prevented by reasons of force majeure such as war, threat of war, riot, civil strife, industrial disputes, terrorist activity, natural or nuclear disasters, fire, flood, earthquakes, adverse weather conditions and other events beyond our control. 11. IF WE CANCEL YOUR HOLIDAY: Cancellation by us may be necessary in exceptional circumstances or because not enough people are participating in your chosen holiday to make it commercially viable. We reserve therefore the right to cancel your holiday. If we have to cancel your holiday we will offer you an alternative holiday of the same or higher standard if available or a full and prompt refund of all monies you have paid to us. 12. OUR LIABILITY TO YOU: We have taken all reasonable steps to ensure that proper arrangements have been made for all the holidays that we advertise in our publications. You will appreciate however that we have no direct control over the provision of services to you by or suppliers. Nevertheless and subject to the NOTE below we accept responsibility for the proper performance of our obligations under your contract with us. However, our liability for deaths, personal injury or illness suffered is limited in terns of both amount and the time in which a claim must be brought by relevant international convention relating to the same. Should any payment be made to you or any member of your party by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the person/s or organisation/s responsible for causing the illness, injury or death. This means that you must agree to assign that part of your rights to us and we will be subjugated to those rights. All claims must be submitted immediately to us in writing within 28 days of your return to UK. NOTE: we cannot accept liability for damage caused by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance of the contract was not due to our supplier's fault, because a) The improper performance of the contract is attributed to you or a member of your party or b) The failure or improper performance of contract is attributed a third party not connected with the provisions of the services contacted for and is unforeseen or unavoidable or c) The failure or the improper performance of the contract is due to unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if all due care had been exercised or an event which we or any of our suppliers could not foresee or forestall. 13. YOUR RESPONSIBILITIES: It is your responsibility to ensure that you and those for whom you are booking the holiday are in possession of a valid passport and any appropriate visas. If you are hiring a car make sure your driving licence is valid and comply with all local requirements. It is your responsibility to check with your doctor regarding any vaccination or inoculation you may require to travel to your chosen destination. Make sure that the initials and names on your passport match those on your flight tickets. It is your responsibility to ensure that your behaviour and that of the rest of the members in your party are of acceptable standard. We reserve the right to discontinue our contractual obligations with you if in our opinion or that of an hotelier, accommodation owner or manager your behaviour causes distress, damage, danger or annoyance to other people or property. You understand that we shall be under no obligation or liability to give any refund or compensation on any costs incurred. 14. FLIGHT TIMINGS: We reserve the right to make changes to your flight for any reason whatsoever at any time. Most changes are of a minor nature and we will advise you or your travel agent of them as soon as possible before your departure or return. Flight timings and airports are for guidance only. The details as then known will be stated on your tickets that should be checked when you receive them. Both the outbound and Inbound sections of the air ticket must be used. Check in time is 120 minutes before departure time. Anyone checking in less than 90 minutes before departure time may be refused. Should anyone be refused admission to the flight or destination by the airline or government authority, we are unable to assist and cannot be held responsible. In all such cases we will not be liable for any cost involved. 15. FLIGHT DELAYS: If there is a significant flight delay, the airline should provide you with refreshments according to the time of day. We cannot be liable for any such delays.Travel Insurance does offer cover against extensive delays and we recommend that you purchase such cover. 16. PRICE GUARENTEE: We reserve the right to raise or lower prices in our adverts and such prices do not constitute an offer. If prices do alter you will be advised of the revised price applicable before you make a booking. Surcharges may be applicable after booking if the following occur: government action; increases in transportation costs;fuel. Overflying or airport taxes or to reflect fluctuations in exchange rates.